MyShopStreet
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Trust & Safety

How your payment is protected

MyShopStreet uses one clear payment process. You pay the platform at checkout. Seller proceeds stay held until you confirm receipt, or until the seller's tier window after carrier-verified delivery passes (New 7 days, Trusted 3 days, Power 24 hours). Untracked shipments release 10 days after shipment if no dispute is opened. An open dispute freezes release until it's resolved.

Safe Street Guarantee

The checkout total includes a buyer-protection fee equal to 4% of the item subtotal, with a $0.90 minimum. It supports payment holding, order review, and eligible refunds when an order is not fulfilled as promised.

  1. 1

    You pay MyShopStreet

    Your card payment is processed securely. MyShopStreet does not receive or store your card number.

  2. 2

    Seller proceeds are held

    The amount due to the seller is held after payment and is not released while the order is awaiting fulfillment.

  3. 3

    The seller fulfills the order

    Shipped orders use tracking. In-person orders use a one-time handoff code that you share only after inspecting the item.

  4. 4

    You confirm delivery

    When you confirm a delivered order, or complete a verified in-person handoff, the held seller proceeds are released.

  5. 5

    Automatic release

    If you do not confirm, seller proceeds are released automatically after carrier-verified delivery on the seller's tier schedule — New sellers 7 days, Trusted sellers 3 days, Power sellers 24 hours after the delivery scan. Untracked shipments release 10 days after shipment (estimated delivery at 7 days, plus a 3-day dispute window). An open dispute, cancellation, or refund pauses release until resolved.

  6. 6

    Problems are handled before release

    Report the issue before the automatic release — within 3 days of the delivery scan (5 days for $500+ orders), or within 3 days of the estimated delivery date (7 days after shipment) for untracked orders. We review your report and help you and the seller reach a resolution; any refund is agreed with the seller and paid from the held payment. We don't promise refunds or outcomes.

What buyer protection covers

  • Help while funds are held. If you report within the hold window, we review your report and help you and the seller reach a resolution. When both sides agree a refund is owed, it is paid from the held payment before release — we don't promise refunds or outcomes.
  • Report within the hold window. You must report the issue before the automatic release: the seller's tier window after the delivery scan, or 3 days after the estimated delivery date for untracked orders.
  • Tracked orders. Carrier-verified tracking sets the standard release clock and the standard dispute window.
  • Untracked orders are covered. Untracked orders are covered by the 3-day post-estimated-delivery dispute window: if an order is marked shipped but never gets carrier-verified delivery, delivery is estimated at 7 days after shipment. The buyer then has 3 days to open a dispute; if none is opened, seller proceeds release 10 days after shipment. Buyer confirmation releases them sooner.
  • In-person orders need a verified handoff. The handoff code must be completed for buyer-protection eligibility.
  • Orders never shipped or picked up. If a paid order is never marked shipped — or a pickup order is never picked up — it is cancelled and refunded to you automatically after 7 days.
  • After release. Once seller proceeds have been released, disputes follow card-network chargeback rules and are handled case by case.

What to do if there is a problem

  1. 1. Contact the seller. Use MyShopStreet messages and keep all order communication on the platform.
  2. 2. Do not confirm delivery. For handoffs, do not share the code until you have inspected the item.
  3. 3. Report the issue promptly. Include the order number, pick the reason that fits, and describe what happened in your own words.
  4. 4. We review the order. We help you and the seller reach a resolution. When a refund is agreed, the held payment goes back to the original payment method.

Important timing

Report a delivery problem before seller proceeds are released. For shipped orders, the automatic release window ends 7 days (New sellers), 3 days (Trusted) or 24 hours (Power) after the carrier marks the order delivered. For untracked orders, delivery is estimated at 7 days after shipment and you have 3 days after that to report, so release happens 10 days after shipment. A timely open dispute freezes release until it's resolved.

High-value pieces ($500+)

Listings whose merchandise value reaches $500 or more carry an extended inspection hold before seller proceeds release — 5 days after carrier-verified delivery (or 12 days after shipment for orders without verified tracking). Buyer confirmation releases them sooner. Pieces at this tier are marked with a High-value badge on the product page, and the hold terms are shown again at checkout before you pay. Authenticity is warranted by the seller; MyShopStreet is the venue and never declares an item authentic.

Marketplace standards

Accurate listings. Photos, descriptions, condition, materials, age, and authenticity claims must be truthful.

Tracked fulfillment. Shipped orders require valid tracking. In-person exchanges must use the platform handoff process.

On-platform payment. Paying outside MyShopStreet removes the payment protections described here.

Legal terms

Liability limits, indemnification, warranties, fees, and account rules are stated separately so they do not obscure the buyer-protection process.

Read the Terms of Service

Report a problem

We review every report as quickly as we can.