Questions along the way
Frequently asked questions
Can I shop without an account?
Yes. Continue as a guest at checkout and provide an email address for your receipt and order updates.
What does the Safe Street Guarantee cost?
Buyers pay 4% of the item subtotal, with a minimum of $0.90. The charge appears in the checkout total before payment.
When does a seller receive their money?
Buyer payments are held until delivery and release. Buyer confirmation releases them right away — confirming waives any remaining hold. Otherwise, after a carrier delivery scan the hold is 7 days for New sellers, 3 days for Trusted and 24 hours for Power. Orders of $500+ always hold 5 days for the buyer's authenticity inspection. Untracked shipments release 10 days after shipment (estimated delivery at 7 days plus a 3-day dispute window; 12 days for $500+ orders) if no dispute is opened. An open dispute or cancellation freezes release until resolved.
What does it cost to sell?
The standard commission is 10% of the item subtotal, or 9.5% with Share & Save: within 30 days, when a buyer arrives through your own shop link and buys from you, or opens a listing link shared by another seller and buys that exact listing (other items stay at the shop rule; self-referral on a listing link doesn't count). A seven-day boost adds 3% only if the boosted listing sells.
Can I buy a shipping label here?
Sellers buy discounted USPS labels through their own Shippo account — the price is shown before purchase and charged to the seller's card on file with Shippo. When the buyer pays shipping at checkout, MyShopStreet sends that amount to the seller right after the sale so the label money is there when they print.
Are instant payouts available?
Yes, from already-released balances. They cost a flat $1.50 and are capped at $100 per payout.
What if my order has a problem?
Use “Report a problem” on your order page while the trust window is open: 3 days from the carrier's delivered scan (5 days for orders of $500+), or 10 days after shipment for untracked orders (12 days for $500+). An open dispute freezes the seller's proceeds until it's resolved. We review your report and help you and the seller reach a resolution — any refund is agreed with the seller and paid from the held payment. Shop return terms apply separately.
Need more help? Visit returns & disputes or contact us.